Learning About Edifix 14

• What is Edifix?
• Are references really that inaccurate?
• What types of references can Edifix restructure?
• Why can Edifix parse some reference entries and not others? What does “parse” mean, anyway?
• Edifix is based on eXtyles technology. What is eXtyles?

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Choosing a Subscription 8

• How do I choose the right plan?
• Can I sign up for more than one free trial?
• Will I be charged for an Edifix subscription when my free trial ends?
• How do I upgrade from a trial to a monthly or annual subscription?
• What is an Enterprise plan?

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Submitting References 15

• What are the sample references for? Will I be charged for using them?
• I have no idea what style(s) this author’s reference list is in, and I’m not sure the author knows either. There’s all kinds of information missing, too! Can Edifix still help me?
• How do I paste my references into Edifix?
• Do references have to be numbered or in alphabetical order?
• Can I paste an auto-numbered list of references into Edifix?

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Selecting an Editorial Style 8

• What editorial styles are available in Edifix?
• Does Edifix support “Harvard” and “Vancouver” styles?
• What is the difference between APA5 and APA6?
• What are (Citation Manager Export Format) and RIS?
• What is “No Format”?

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Using the Linking and Correction tools 10

• What do PubMed and Crossref Correction and Linking do?
• How are Crossref and PubMed correction different? WHY are they different?
• Is data from PubMed and Crossref always reliable?
• What is PubMed?
• How are MEDLINE, PubMed, and PubMed Central different?

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Viewing My Reference Results 13

• What is the difference between the References Only, References + Links/Comments, and Show Changes views?
• How can I tell whether or not Edifix made changes to a specific reference entry, and if so, what was changed?
• What’s the difference between an unparsed and a semi-parsed reference entry?
• Why are some references gray?
• How does Edifix decide which entries are billable and will be deducted from my reference allowance?

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Using My Reference Results 12

• How do I export my references from Edifix?
• What does the Copy References to Clipboard button do?
• Why does the Copy References to Clipboard button not work for me?
• What does the Select All References for Copying button do?
• Why do I lose formatting when I copy and paste my references?

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Troubleshooting 15

• Why did Edifix do that?! I thought we were friends!
• Why did Edifix merge my references?
• Why is there extra punctuation in my reference?
• Why didn’t Edifix recognize a journal in my reference?
• Why did Edifix link my reference to the wrong article?

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Using Cabells Reference Checking 4

• What is Cabells Reference Checking?
• What should I do if Cabells Reference Checking flags an item on my reference list?
• Why did I get a warning when I tried to use Cabells Reference Checking?
• Do I have to pay for Cabells Reference Checking?

Retraction Watch 3

• What is the Retraction Watch database?
• How does Edifix detect retracted articles?
• What should I do about Edifix retraction warnings?

Managing My Reference Allowance 9

• What is a reference allowance?
• What is the difference between “Parsed” and “Billable” references?
• Does my reference allowance expire?
• Where can I see my remaining reference allowance?
• What happens if I use up my reference allowance?

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Managing My User Account 10

• Where can I view and edit my account information?
• How do I change my password?
• I’ve forgotten my password - how can I retrieve it?
• How can I change my default Edifix settings?
• How can I retrieve previous Edifix jobs?

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Managing My Subscriptions 8

• Where can I view my subscription information?
• Where can I view my transaction information?
• When will I be billed for my subscription?
• Can I change my subscription plan?
• If I change my subscription plan, what happens to my remaining reference allowance?

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Everything Else 7

• When should I use the Report Issue button?
• Who do I contact for help with Edifix?
• Who do I contact for help with PubMed or Crossref data?
• Who do I contact for help with billing?
• Who do I contact for information that is not product help?

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For Organization Leads 1

• Getting started as an Edifix Organization Lead

For Team Managers 1

• Getting started as an Edifix Team Manager

For Team Members 1

• Getting started as an Edifix Team Member

Managing My Organization's Subscription 6

• Who can access an Organization's subscription information?
• How do I expand or change my Organization's reference allowance?
• How many Team Members can my Organization have?
• How do I renew my Organization's subscription?
• Where can I see my Organization's subscription information?

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For Organization Leads 10

• How do I create a new Edifix Team?
• How do I add Team Members to a Team?
• How do I designate a Team Manager or remove a Team Member from Manager status?
• How do I move a Team Member to a different Edifix Team?
• How do I delete a Team Member from my Organization?

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For Team Managers 8

• Can an Edifix Team have more than one Manager?
• How can I add a new Team Member to my Edifix Team?
• How can I designate a member of my Team as a Manager?
• How can I deactivate access to Edifix for a member of my Team?
• How do I set or change the default editorial style for my Team?

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User Roles in Edifix for Teams 1

• What's the difference between an Organization Lead, a Team Manager, and a Team Member?

For Organization Leaders 3

• How do I see what's going on with my Edifix Organization?
• How do I view individual Teams?
• How do I review the Edifix Jobs processed by Team Members in my Organization?

For Team Managers 1

• How can I review my Team Members' past Edifix jobs?