Everything Else

When should I use the Report Issue button?
Before reporting an issue with your Edifix results, please review our FAQ pages about why some references might not have been restructured or linked to PubM...
Wed, Mar 7, 2018 at 9:16 AM
Who do I contact for help with Edifix?
Most help topics are covered in our FAQ. If you cannot find an answer to your question, please contact our Edifix Support Team. We will address your query a...
Wed, Mar 7, 2018 at 8:41 AM
Who do I contact for help with PubMed or Crossref data?
   If you come across a record in PubMed that contains verifiable errors in comparison with the published article, you should contact PubMed Help.      I...
Tue, Mar 28, 2017 at 5:21 PM
Who do I contact for help with billing?
For issues with Edifix billing, please contact our Support Team. Provide a thorough description of the issue; we will respond as quickly as we can. 
Thu, Mar 29, 2018 at 3:52 PM
Who do I contact for information that is not product help?
 We've assembled a list of support topics related to Edifix technology below. Don't see what you're looking for? Contact us.     Inera Inc   ...
Tue, Mar 28, 2017 at 5:26 PM
Emails from Edifix end up in my spam folder. How do I add Edifix to my Whitelist?
If you do not see an email from the Edifix Team in your inbox, emails may have mistakenly been sent to your spam folder. Your ISP probably uses spam filters...
Fri, Jul 18, 2014 at 11:49 AM
Why can’t I see the reCAPTCHA on the Contact Us page?
Certain ad blocking software installed on your web browser may prevent the Captcha from displaying on the Contact Us page. To successfully submit a Captcha ...
Fri, Jul 18, 2014 at 11:50 AM