Troubleshooting

Houston, we have a bib-lem.

Why can't I log in to Edifix using Internet Explorer?
There is a known bug in certain security updates for Internet Explorer that prevents users from logging in to secure websites, including Edifix. To resolve ...
Mon, May 15, 2017 at 10:46 AM
Why can't I create a new user account using Internet Explorer?
If you are using Internet Explorer and trying to sign up with Edifix, you may find that you are unable to get past the User Account Information page. There ...
Fri, Jul 18, 2014 at 11:00 AM
Edifix is miscounting my references before I submit them. Why?
Before you click Edifix Your References and submit your reference list, Edifix estimates how many references you are submitting, to help you make sure you d...
Fri, Mar 16, 2018 at 9:40 AM
A DOI inserted by Crossref Linking and Correction resolves to a broken link. What do I do?
  Unfortunately, there are more DOIs that resolve to broken links than we would like. This is because the URL that the DOI link goes to needs to be updated...
Mon, May 15, 2017 at 10:57 AM
Why does Edifix create extra files when I export my results as a .DOC file?
When you've finished reviewing your Edifixed references and export them as a Word .DOC file, you may notice something unexpected happening: opening, ed...
Wed, May 9, 2018 at 10:41 AM