Your account will be suspended if there is a problem processing your subscription payment (e.g., your credit card has expired). 

To reactivate your account, go to Account>Payment History, then click Update Credit Card to update your payment information. Once that is done, contact Edifix Support and we'll get your account back up and running!

If an expired credit card or pending transaction does not seem to be the reason your account is inactive, please contact our Edifix Support Team for help in sorting things out.