Troubleshooting

Houston, we have a bib-lem.

Why did Edifix do that?! I thought we were friends!
The patented algorithms Edifix uses to format, correct, and link your references are pretty smart, but they’re not infallible. If your processed references ...
Thu, May 18, 2017 at 1:28 PM
Why did Edifix merge my references?
As mentioned here, Edifix's Line Break Removal function, which removes extraneous mid-reference paragraph breaks, works best with numbered references. E...
Thu, May 25, 2017 at 10:43 AM
Why is there extra punctuation in my reference?
Edifix inserts the correct punctuation according to the editorial style you selected, even if parts of your reference are missing. Therefore, when informati...
Mon, May 15, 2017 at 9:38 AM
Why didn’t Edifix recognize a journal in my reference?
Edifix uses a database of around 40,000 journal names during reference restructuring. This database includes both currently active journals (estimates vary,...
Mon, May 15, 2017 at 10:11 AM
Why did Edifix link my reference to the wrong article?
There is a small possibility that Edifix will link to an article in PubMed that is not the article cited in the reference you submitted. (Because of differe...
Mon, May 15, 2017 at 10:18 AM
I selected Correction and Linking. Why didn’t Edifix correct my references?
When you select the (No Format) option before Edifixing your references, Edifix does not make any changes to the content of the references you submit. This ...
Mon, May 15, 2017 at 10:31 AM
Why didn't Edifix fix the inconsistent capitalization of my cited article title?
Different editorial styles require different casing of titles in their references. While AMA style formats article titles using sentence case, Chicago sty...
Mon, May 15, 2017 at 10:55 AM
Will I be charged for references that Edifix didn’t restructure?
In general, references will not be deducted from your reference allowance if Edifix does not restructure or link your references according to the selected ...
Mon, May 15, 2017 at 10:43 AM
Will I be charged for references that Edifix got wrong?
References are automatically deducted from your reference allowance if they are restructured and/or linked to PubMed or Crossref, regardless of any mistakes...
Mon, May 15, 2017 at 10:45 AM
Who do I contact about errors introduced by Edifix?
It is very, very unlikely that Edifix will replace correct information in a submitted reference with incorrect information from PubMed. However, you may ver...
Tue, Mar 28, 2017 at 5:27 PM